5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have an image in mind of exactly what their contract security force will look like, but too often what they get isn’t what they pictured. What we have discovered is that most security guard businesses are capable of providing the service that property managers want, but too often do not due to a lack of continuing excellent control processes.
Safety guard businesses are unlike any seller that a property supervisor usually hires. If you hire a painter, then you can see whether they do their jobs by looking at the walls. But when you hire a security guard company, how often can you determine whether the guard organization is doing their job which includes running background checks and drug screenings, providing great training to your own guards, and effectively monitoring and supervising your defenses. In the majority of instances they likely are, but it is crucial to employ a system of verification and quality control to make sure that problems associated with the deficiency of performing these jobs do not start to occur.
In this article we’ll talk five (5) simple actions to improving your security guard service and achieving everything you picture as your perfect key holding london.
Display Your Guards Qualifications
In most states, guards have been mandated to have a specified level of training before they could start working as security guards. If your condition is one of those states, make sure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the type of training that’s being supplied by your security company and inquire does it look adequate.
It is also your security guard firm performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be providing you with verifications. If not, why?
Another excellent method to screen whether the guard is a fantastic match for your house is to perform a brief”interview” to get a feel for the guard and also to describe your expectations. This first dialogue will tell you a lot on what to expect from that guard and it provides you a chance to request another guard if you feel that it is necessary.
Assess Guard Training
Though most security guard businesses have an extremely thorough orientation that introduces every guard to the company itself, in many circumstances the guard’s orientation to his assigned land isn’t as complete. We predict the orientation to the assigned land”Site Specific Training”. Find out what your website specific training resembles:
• Does it occur at your premises?
• Just how long is each officer educated?
• Just how long does the security firm double bank?
Determine the response to each of the questions and be certain that they match what you feel is adequate. You should even consider sitting in on your security guard company’s orientation and also your website special training to get an understanding of what goes into preparing a guard to operate in your premises.
Protect supervision is one of the main factors of good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the guard to understand and better understand their duties. If the guards are not being supervised, they start to feel that their work isn’t significant and they start to find themselves as not as a part of the security group. When guards do not feel like part of your group it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract doesn’t demand onsite oversight, how does your security guard firm remotely supervise its guards? Outside of the normal security firm field manager spot checks, the 2 methods of distant oversight that prove most effective are: Officer Tour Tracking Systems
If your guards must produce rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they’re on your premises. These monitoring systems allow the security guard company to track the time and log the activity of these guards while they’re making rounds to several areas on your premises. Many Officer Tour Tracking Systems can create reports which enable the security guard firm to quickly get an understanding of whether the guard is making rounds. The property manager should also be provided with an updated version of those reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in frequently with the security guard company provides a method of earning certain that each guard is secure and alert. Using guards check-in frequently with the security guard company, at least every 30 minutes, guards feel that their security is important and that being awake and alert is an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are almost always good ways of finding out exactly what is occurring with your security while you are not there. During these inspections, be sure that you ask your security guards questions regarding their duties and responsibilities to make sure that they understand their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program. Bear in mind, when choosing a security consultant be sure that the consultant isn’t actually a security guard company. If that’s the case, your audit is sure to turn up problems with your current security guard company.